Privacy Policy

Last updated: May 2026

Bloom Physiotherapy is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you engage with our services or visit our website.

1. Who We Are

Bloom Physiotherapy
Website: www.bloomphysiotas.com.au
Email: jess@bloomphysiotas.com.au
ABN: 75 697 190 631
AHPRA Registration Number: PHY0002071104

2. Information We Collect

We may collect personal information including:

Parent/guardian names
Child’s name and date of birth
Contact details (email address, phone number, address)
Medical and developmental history
Health information relevant to physiotherapy care
Referral information from healthcare providers
Appointment and billing information
Communication records
Website usage data and analytics

Health information is considered sensitive information under Australian privacy law and is handled with additional care.

3. How We Collect Information

We may collect information through:

Online booking forms
Intake and consent forms
Emails, phone calls, and messages
In-person consultations
Telehealth appointments
Referrals from healthcare providers
Website cookies and analytics tools

4. Why We Collect Information

We collect personal information to:

Provide physiotherapy services
Assess and support your child’s care
Communicate regarding appointments and treatment
Process payments and issue invoices
Coordinate care with other healthcare providers (with consent where required)
Improve our services and website experience
Meet legal and professional obligations

5. Disclosure of Information

Your personal information may be disclosed to:

Other healthcare providers involved in your child’s care
Medicare or private health insurers where applicable
Administrative or technology service providers
Regulatory bodies where legally required

We do not sell or rent your personal information to third parties.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure practice management systems, cloud-based software, and password-protected devices.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed as completely secure.

7. Telehealth & Electronic Communication

By participating in telehealth services or communicating electronically, you acknowledge that:

Electronic communication carries inherent privacy and security risks
Internet interruptions or technical issues may occasionally occur
Bloom Physiotherapy takes reasonable steps to use secure platforms where possible

8. Website Cookies & Analytics

This website may use cookies, analytics tools, and third-party integrations to improve website functionality and user experience.

These tools may collect non-identifiable information such as:

Browser type
Device information
Pages visited
Time spent on the website

You may disable cookies through your browser settings.

9. Access & Correction

You may request access to or correction of your personal information by contacting us using the details below.

In some circumstances, access may be restricted where permitted by law.

10. Retention of Records

Bloom Physiotherapy retains health records in accordance with Australian legal and professional requirements.

Records relating to children may be retained until the child reaches adulthood plus any legally required retention period.

11. Third-Party Links

This website may contain links to third-party websites. Bloom Physiotherapy is not responsible for the privacy practices or content of those external websites.

12. Changes to This Policy

This Privacy Policy may be updated from time to time.

Updated versions will be published on this website and take effect immediately upon publication.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Bloom Physiotherapy
Website: www.bloomphysiotas.com.au
Email: jess@bloomphysiotas.com.au